Frequently Asked Questions
Answers about orders, shipping, and our products.
Orders
How do I track my order?+
You’ll receive a confirmation email with tracking details once the package leaves our logistics partner.
Can I update my shipping address?+
Contact our team at support@christiane.co before the package ships. We’ll adjust the address if the order is still pending.
What payment methods do you accept?+
We accept credit cards (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, SEPA Direct Debit, and Bankomatkarte. The exact options shown at checkout can vary slightly depending on your country and order value.
Products & Storage
How should I store the products?+
Store them in a cool, dry place away from direct light. Once opened, refrigerate and use within 30 days.
Are the products suitable for children?+
Our Elderberry Syrup for Kids is designed for children aged 3+. Please follow the dosage instructions on the packaging.
Shipping & Returns
How long does delivery take?+
Austria: 3 to 5 business days (free over €30). EU: 5 to 7 business days (free over €100, otherwise €20 flat). Rest of Europe such as the UK, Switzerland or Norway: 7 to 10 business days (weight based, free over €150). Worldwide: 10 to 20 business days (weight based, free from €250 to €500 depending on region).
Is shipping free?+
Standard shipping within Austria is free for orders over €30, within the EU over €100. For the rest of Europe it is free over €150, and for worldwide deliveries free from €250 to €500 depending on the region. Below the threshold, shipping is calculated by weight at checkout.
Are there customs charges on international orders?+
For deliveries outside the EU, import duties such as customs and import VAT may apply in the destination country. These are paid by the recipient. We currently cannot ship to the USA.
Can I return products?+
Yes, within 14 days of receipt. Products must be unused and in original packaging. Contact us at support@christiane.co to arrange the return.
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